Westgate Shopping Centre Stevenage

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Open 7 days

Monday - Saturday
9am - 5.30pm

Sunday
10am - 4pm

For further information, please call Westgate Reception Tel:

01438 740696

Westgate Shopping Centre, Stevenage, Hertfordshire SG1 1QR

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Re-Opening Monday 15 June
1st June 2020

Following the most recent update from the Government that non-essential retail may open from 15 June, I am writing to update you on our plans for reopening the Westgate Shopping Centre.

We are doing everything we can to make sure the centre is a safe place to visit and work. Everything we do will continue to be in line with the Government’s guidance.

To keep people safe and to help everyone get used to a new way of shopping, we will follow a detailed and adaptable plan. We have looked at every element of what we need to do to run our centre as safely as possible.

The experience is going to be different for our visitors and staff and we know that a lot of people will be feeling anxious about either coming back to work or going out shopping again. We are doing everything we can to help people feel confident to venture outside and visit our centre.

Our priority as we start to come out of the lockdown is to keep people safe. Nothing is more important to us and we will continue to make sure that our centre is a clean and safe place to visit.

Social distancing is essential and as we start to see more stores re-open, we will have a range of additional safety measures in place to support this. Our team will be managing the number of visitors inside our centre and we will have controls in place at entrance and exit points to allow us to do this effectively.

It is important that we monitor capacity very carefully and stay within the recommended limits. It is likely that we will have a queuing system outside centre entrances at busier times to regulate footfall. It will also be necessary to close the Westgate South entrance (rear of Lloyds Bank). However, access can be gained via the Queensway and Forum entrances.

It has also been necessary to keep the public toilets closed (with the exception of the disabled toilet) until we can implement an effective social distance plan for their reopening.

Once inside, we will ask everyone to do their part too; to follow the official guidance and to listen to the instructions provided by our security team and that are on display. These measures are for the good of everyone who visits or works in our centres and it is vital that we all do our part in keeping ourselves and each other safe.

We will ask visitors to adhere to our one-way system and social distance measures. We will have hand sanitiser at key points throughout the centre for everyone to use. We ask that everyone makes use of these when entering the centre and regularly throughout their visit.

We ask that customers only travel in our lifts with their own family members or disabled parties and carers.

Where possible use credit and debit cards and contactless payments. The Westgate car park will only be accepting card payments.

We would like to extend our sincere thanks to all our customers, our visitors and especially our teams who have been working incredibly hard to keep our centre clean and safe. We would also like to thank everyone for their patience and support as we adapt our offering so we can continue to serve our local community.

Open 7 days

Monday - Saturday
9am - 5.30pm

Sunday
10am - 4pm

For further information, please call Westgate Reception Tel:

01438 740696

Westgate Shopping Centre, Stevenage, Hertfordshire SG1 1QR

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